FAQ

Is my phone compatible with wireless charging?

Most modern phones are compatible and able to be charged wirelessly. What you need to check is whether your phone has a QI wireless receiver built in, or whether you'll need to purchase one from our store to make it ready to accept wireless charging.

Any Samsung Galaxy model from the S6 onwards (including the S6, S7 & S8) have wireless receivers built in as standard, meaning all you need to purchase is the charger. Other popular smartphones including Nokia 920, 928, 930, 820, 1520,HTC 8X, Droid DNA, Rzound, Incredible 4G LTE and Google Nexus 4, 5, 6,7, LG D1L, LTE2, G3 are also enabled (any more recent models not listed will almost certainly include them, if you're not sure contact us and we'll let you know.)

All iPhone models will need a QI receiver in addition to the charger in order to set up wireless charging. You can choose from a wireless receiver that slots under your current case, or you can opt for a wireless jacket that includes the receiver built-in. 

If you're not sure whether or not your phone is QI charge enabled, just contact us and we'll let you know.

Why don't iPhones include wireless receivers?

Unfortunately, it's just something Apple haven't yet included as part of their product range. There is rumours they will include a QI wireless receiver in the soon to be released iPhone 8, fingers crossed! In the meantime, all you need is a wireless receiver or wireless jacket in addition to the charger, so you don't need to miss out on wireless charging if you own an iPhone! 

What is the warranty on Wireless phone chargers products?

All our products carry a one year warranty covering any manufacturer defects.

In the unlikely event that your WPC wireless charger or receiver should develop a manufacture related fault during this period, please get in touch with us and we will be able to take the necessary action to arrange a replacement, after the product is returned in its original packaging. This warranty does not cover miss-use or damage from liquids.

Why is there such a difference in price of QI Chargers and receivers on the internet ?

There is a vast variation in quality of electronics available from Ebay, Amazon and specialised websites, such as ourselves. As with all consumer electronics, you very much get what you pay for. All our wireless phone chargers are manufactured by members of the Wireless Power Consortium (WPC) and authorised and tested by their standards authority.

Although some of the outer cases are available to general manufacturers, it is the electronics and safety circuits that are most important. Two identical looking products can perform very differently. In 4 years of specialising in portable power, Wireless and solar products, we have been very careful in sourcing legitimate and high-quality products, that should work for years, rather than weeks.  That is also why all our products carry a 1 year warranty.

How do I contact customer support?

Through the contact details on the website enquities@wirelessphonechargers.co.uk and if you would rather speak on the phone email your number.

What is the latest time I can order for Next Day Delivery?

All orders requiring next day time specified courier delivery 11.00am.  Any orders placed on a Friday, will be delivered the next working day, i.e. Monday

How do I use the QI wireless charging in a  Lexus or Mercedes with WPC QI Wireless Charging Pad?

To use the QI wireless charging pad in the new Lexus and Mercedes models you need to make sure your mobile phone is QI enabled with a receiver, such as the Samsung S6, Google Nexus, if not choose the correct receiver or contact us for advice.

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